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Terms and conditions of sale and delivery

The legal name of the company:
Anpartsselskabet Lighthouse Restauration
CVR (company reg. no.) 43761536


Mariane Thomsens Gade 1 C 3 5, 8000 Aarhus C

Official email address:

Official website address:


How to order
All prices on the webshop are inclusive of VAT. All orders are confirmed with an order confirmation, which is sent by email. The order confirmation is automatically sent to the email address provided.

To be able to shop on the webshop, you must be at least 18 years old. If you are under 18 years old, you must have consent from your parents/guardian.


Online tickets
Buy your ticket online. Bring the ticket on your smartphone or in a printed version. Upon arrival at Aarhus Øje, the ticket is scanned and is valid until the time you have chosen in connection with your purchase. The ticket also gives you access to the exhibition "Byen & Bugten" on the lower floor.

One ticket per person per visit must be printed or presented via smartphone. The ticket must be visible in its entirety and in a condition that allows the barcode to be scanned. The ticket must be scanned at the entrance to the exhibitions and cannot be refunded or exchanged. Children aged 0-4 years are admitted free of charge, but their ticket must also be brought and scanned at the entrance to the exhibitions.


Aarhus Øje uses the Quickpay payment system, to which you will be redirected when you complete your payment. A standard method such as PSD2, SCA and PCI is used to ensure that the information sent is secure and protected against misuse via SSL.

The ticket amount is only deducted when tickets are sent by email. You can never withdraw more than the amount you authorised at the time of purchase.

In our webshop you can pay using the following payment methods:
Dankort, Visa, Master Card, MobilePay


Your ticket to Aarhus Øje is valid for the day and time you selected when you purchased your ticket.


Right of cancellation
According to Section 18 (2) no. 12 of Lov om forbrugeraftaler (the Danish Consumer Contracts Act), tickets purchased online are not covered by the right of cancellation.


To ensure a safe and pleasant atmosphere for all our visitors, we have established some important rules:

We encourage all visitors to be considerate of each other and actively participate in maintaining a positive and respectful atmosphere.

If you observe anything that concerns you, or if you feel uneasy in any way, we ask that you contact our staff so we can handle the situation.

We reserve the right to refuse groups or individuals who display expressive behaviour that may disturb or cause discomfort to other guests or our staff. This includes any aggressive behaviour, noisy behaviour or groups of people that can create a sense of insecurity.

Throwing objects from the viewing platform will be reported to the police.

One of our priorities is to create an inclusive environment where everyone can enjoy their time when visiting Aarhus Øje.


Force Majeure and weather conditions
Weather conditions can vary depending on the seasons, which can affect your visit. Please note that tickets are non-refundable in case of cloudy weather, rain, storm or fog.


Operational disruptions and consequential costs
We do our best to deliver a seamless experience, but unforeseen disruptions may occur. It is your responsibility to keep yourself updated with any notifications of changes or disruptions via our website. We do not cover consequential costs due to delays or changes to the programme.


Tickets and resale
Please note that it is not legal to resell our tickets. Tickets are personal and cannot be transferred to others without our written consent.


Waiting time
Please note that there may be waiting time by the lift to the 44th floor, especially during busy periods. We do everything we can to ensure a pleasant experience, but we ask for your understanding and patience if there is waiting time.


High-speed lift
Our building is equipped with a high-speed lift that gives you access to our viewing platform. It is important to note that use of the lift is at your own risk. If you are prone to dizziness, ear congestion or fear of heights, you should take heed while on the lift. The same applies if you suffer from claustrophobia, as the lift will usually be full. It is not possible to take the stairs up to the viewing platform on the 44th floor



Du har mulighed for at klage til Ankenævnet for hotel, restaurant og turisme, Vodroffsvej 32, DK- 1900 Frederiksberg C, Email:, Tlf.: +45 35 36 51 21. En klageformular kan udfyldes online via I forbindelse med indgivelse af klage skal du betale et klagegebyr på 170,- kr.